Frequently Asked Questions

Depending on when you order your items & whether you have chosen express postage, you can see an order arrive anywhere from 2-14 days.

In short, Yes, absolutely.  As per NSW Health requirements, if a specific type of medicine is needing a Prescription then it is our obligation to ask that we verify your Prescription before the payment is received. For more information go to The NSW Health Website or by contacting us today.

If you are curious or worried about your prescribed medicine you can call the NPS Medicines Line on 1300 633 424 (hours of operation: Monday to Friday 9am to 5pm EST, excluding NSW public holidays) for information on prescription, over-the-counter and complementary (herbal, vitamin, mineral) medicines. The Medicines Line does not provide medical advice or second opinions on the medicines recommended by your health professional. You can also have a chat with one of our Qualified Pharmacists about any potential concerns.